1. Introduction

We strive to provide high-quality food and sweet products to our customers. If you are not completely satisfied with your purchase, this policy outlines your rights and how to request a refund or return.

2. Perishable Goods

Due to the nature of perishable goods, we do not accept returns or issue refunds for items that have been opened or partially consumed. If your order arrives damaged or incorrect, please see Section 4.

3. Non-Perishable Goods

If your order includes non-perishable items, you have the right to cancel your order within 14 days of receipt in line with the Consumer Contracts Regulations 2013. The item must be unused, unopened, and in its original packaging. You must notify us of your decision in writing and return the item at your own expense.

4. Bespoke & Baked-to-Order Goods

Bespoke and baked-to-order goods are made specifically for each customer. As such, we do not accept returns or offer refunds unless the item is defective or damaged upon arrival. If there is an issue with your bespoke or baked-to-order item, please contact us within 24 hours of receipt with photographic evidence.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your order. We may request photographic evidence to assess the issue. If approved, we will offer a replacement, refund, or store credit, depending on the circumstances.

6. How to Request a Refund or Return

To initiate a refund or return, please contact our customer service team at [your contact email] with your order number, details of the issue, and any supporting evidence. We aim to respond within 2 business days.

7. Refund Processing

Once a refund is approved, we will process it within 7 working days via the original payment method. Please allow additional time for the transaction to appear in your account.

8. Exemptions & Limitations

• We do not accept returns for perishable goods unless faulty or damaged upon arrival.
• We do not accept returns for bespoke or baked-to-order goods unless faulty or damaged upon arrival.
• We are not responsible for delays caused by third-party couriers.
• Refunds will not be issued for items damaged due to improper storage after delivery.

9. Contact Us

For any queries regarding this policy, please contact us via our contact page.